Customer Experience Transformation in Action with Shaun Myers and Nick Hague
Episode 8 | Jun. 2, 2021
Episode 8 | Jun. 2, 2021
Customer experience transformation is something that we talk about often on this show. But what does it look like for a B2B organization that started on their transformation journey five years ago? In this episode, Jose chats with Shaun Myers, Director of Supply Chain and Service at Brenntag, a nearly 150-year-old German chemical distribution company operating in more than 77 countries worldwide as well as B2B International’s Head of Growth, Nick Hague.
Other topics discussed:
- Where Brenntag’s journey started
- Mistakes to avoid
- The results of embracing a CX mindset
- The importance of employee engagement in CX transformation
- The 6 key pillars of world class CX
Resources:
Inside Job: Making CX Work
This podcast hosted by Jose Cebrian discusses CX transformation with the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of how transformation becomes a reality, from tech, to CRM, experience, and everywhere in between.
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Episode Details
Host
EVP, Vertical Lead, Automobility, Travel, and Entertainment, Merkle
Guests
Director of Supply Chain and Service
Head of Growth, B2B International
Customer experience transformation is something that we talk about often on this show. But what does it look like for a B2B organization that started on their transformation journey five years ago?
