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Merkle Enhances Solutions for Marketers with RedPoint Convergent Marketing Platform

November 28, 2012
Columbia, MD

Merkle (www.merkle.com), a leading customer relationship marketing (CRM) firm and the nation’s largest privately-held agency, announced  that it has deployed enhanced solutions in several practice areas using the RedPoint (www.redpoint.net) Convergent Marketing Platform™. The solutions allow marketers to execute coordinated, multi-channel communications and have been deployed across the industries that Merkle supports.

Merkle enables many leading companies to realize connected CRM by integrating a wide variety of online and offline marketing activities, including standard direct mail and fulfillment activities, email, social platforms, text messaging, call center, preference center and two-way text messaging, as well as a SalesForce.com two-way interface. Merkle leverages RedPoint as one of the key tools for select practices to enable the connected CRM vision. RedPoint’s ability to support integrated documentation and re-use of components makes it particularly useful for Merkle to effectively deploy these solutions on behalf of its customers.

“Merkle and RedPoint have partnered to create very compelling marketing solutions in multiple industries. These technologies are capable of supporting a wide variety of channels and engagement strategies,” stated Buck Webb, senior director and capability leader at Merkle. “Combining the power of Merkle’s deep industry, analytical, delivery and operational skills with RedPoint’s leading edge Convergent Marketing Platform™ enables us to deliver a richer and higher value for our customers.”

“Along with a number of unique features designed specifically to manage complex marketing scenarios, the RedPoint Convergent Marketing Platform™  delivers market-leading architectural flexibility, ease of use and triggered communications,” added Dale Renner, CEO of RedPoint. “The result is the best platform on the market for managing the engagement cycles that customers need.”

About Merkle

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 16,000 employees, Merkle is headquartered in Columbia, Maryland, with locations in 30+ countries throughout the Americas, EMEA, and APAC. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkle.com.

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