Sr. Supervisor_Enterprise Implementation_Manager
Ugam, a Merkle company, is a leading analytics and technology services company. Our customer-centric approach delivers impactful business results for large corporations by leveraging data, technology, and expertise. We consistently deliver superior, impactful results through the right blend of human intelligence and AI. With 3600+ people spread across locations worldwide, we successfully deploy our services to create success stories across industries like Retail & Consumer Brands, High Tech, BFSI, Distribution, and Market Research & Consulting. Over the past 21 years, Ugam has been recognized by several firms including Forrester and Gartner, named the No.1 data science company in India by Analytics Insight, and certified as a Great Place to Work�. The name Ugam comes from the ancient Sanskrit language and means �source� or �origin.� Ugam seeks to be the source of solutions for the complex problems of retailers, brands and market research firms worldwide. The name signifies the company�s position as a pioneer in the market for data and analytics, and the source of relevant actionable insights for clients.
Understand the business of Ugam
o Understand and identify the business issues / requirements and create a detailed Functional Requirement Document/Gap document.
o Develop a prototype / framework that meet requirements and address the business issue.
o Work with the technical team on the requirements, address and resolve all doubts/queries of the developer / tester. As and when required, check with clients and seek clarity.
o Ensure smooth deployment of the solution and conduct trainings for end users as and when required.
o Post project completion; seek for feedback from clients/project stakeholders.
o Execute projects as per requirements following guidelines and deploying the tools/systems as applicable
o Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.
o Participate and contribute in review meetings.
o Assist the supervisor in tasks / assignments like developing / executing new procedures / processes, diagnosis of problem / client issues, etc.
o Work with Vendors as and when required for project
Mandatory: MS Excel, MS PowerPoint, Project management tool like Jira, Writing use cases, Creating FRD, Hands-on knowledge on systems like D365 (Finance ERP)/WorkDay (HR) /SalesForce (CRM)/P2P
- Preferred: Basic knowledge of MS SQL, Business Intelligence tools like Tableau/PowerBI, Pentaho, Automation tools like Power Automate
MBA in in Systems/IT
- Result Orientation
- Problem Solving
- Business Acumen
Working in India time zones (day shift)
Some travel (national/international) may be required