Merkle, dentsu’s market leading technology-enabled, data-driven customer experience management company, has moved to further strengthen its UK and Ireland (UK&I) executive leadership team, following a year of double-digit growth.
Three newly created leadership roles will support Merkle’s clients in delivering seamless customer experience across sales, service, marketing, and commerce, whilst consulting on and supporting clients with organisational and digital evolution to drive growth and efficiency.
Reporting to the UK&I CEO, Anne Stagg, Clare Morgan has been promoted to Chief Client Officer and will have full oversight of all existing clients across Merkle UK. Having led the UK client services team across Data and Martech for the past six years, she will now also be responsible for ensuring Merkle deliver service excellence across Experience & Commerce, Analytics, B2B, and consulting, building client relationships through trust, value, and innovation.
Mark Jones has been promoted to Chief Growth Officer from VP, Client Services. In his new role, Mark’s focus will be to drive growth for Merkle CXM UK&I whilst focusing on the opportunities from wider Dentsu integration. Mark Jones has spent the last seven years at Merkle leading senior client stakeholder relationships and P&Ls across large regional and global brands, consistently ensuring Merkle solutions and professional services have been focused on delivering client business value-based outcomes.
Stephen Derbyshire will move into the role of Chief Solutions Officer, responsible for solution design and implementation of integrated solutions across Merkle. Stephen has played an instrumental part in winning and delivering several complex integrated solutions in recent years, helping to develop Merkle’s managed services. He will also support the wider growth team with larger multi-year deals and building retained revenues.
All three new appointments will work closely with the UK Head of Strategy & Transformation, Niyi Duro-Emanuel, to identify, agree, and design the most effective strategies to support existing client expansion. Their collective aim will be to build and own C-suite relationships with prospects and customers that ensure continued growth of Merkle CXM pipeline and strategic client growth.
Anne Stagg, Merkle’s UK CEO, said: “I am delighted to promote such fantastic existing talent to support our clients to deliver their customer experience transformations. As we embark on our journey to further integrate Merkle as part of the wider dentsu business, we need people who can form matrix teams across Creative, CXM and Media, bringing together one client team regardless of where they sit within the dentsu family.
“Clare, Mark and Stephen have driven incredible growth at Merkle, helping clients navigate the complex data and technology decisions our clients are required to make as they change their organisations to meet customer expectations.”
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organisations have partnered with Merkle to maximise the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalised marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 16,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle visit www.merkle.com.
Part of dentsu, dentsu international is made up of five leadership brands – Carat, dentsu X, iProspect, Dentsu Creative, Merkle, and supported by its specialist brands. dentsu international helps clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM and creative, dentsu international operates in over 145 markets worldwide with more than 45,000 dedicated specialists. www.dentsu.com