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The Battle For Personalised Loyalty In An Economic Hurricane

The Battle For Personalised Loyalty In An Economic Hurricane

After the last couple of years spent overcoming the challenges brought on by a global pandemic and multiple lockdowns - made even more complex by other macro environmental factors such as Brexit and the continued impacts of climate change - most companies have been hoping for a more settled period, time to regroup, and calmer seas to sail on for a while.  Yet, as the economic clouds darken, there’s little doubt that we are entering the eye of another storm, perhaps the harshest economic environment for a generation or more.

The overall impact is that consumer confidence is now at a record low.

In this paper, you will discover:

  • How to secure customer loyalty in an unforgiving economy
  • How to use data and analytics to make better decisions to drive better business outcomes
  • How to make sure every customer goes on the right customer journey and gets the right experience tailored to their needs