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Merkle Releases Non-endemic E-retail Playbook to Help Connect Retailers, Brands, and Shoppers Across the Growing Industry

February 23, 2021
Columbia, MD

Merkle (www.merkle.com), a leading technology-enabled, data-driven customer experience management (CXM) company, today released its Non-endemic E-retail Playbook. The report analyzes the rise of retail media networks (RMNs) over the past 18 months and how retailers can further leverage their owned media opportunities through the integration of non-endemic (NE) advertisers.         

According to Merkle’s Non-endemic E-retail Playbook, retailers can capitalize on their well-visited commerce platforms to provide NE advertisers with new advertising opportunities to engage relevant customers. This symbiotic relationship ultimately allows for a more personalized customer marketing experience that includes a broader array of products and services that consumers value.

Key components for success within these relationships are outlined throughout the report and include insights into identifying:

  • Right brand fit
  • Appropriate level of customer engagement
  • Optimal use of audience data
  • Best media solutions
  • Effective creative and branding
  • Reliable ways to measure performance

These insights allow retailers and brands to capitalize on the massive opportunity of non-endemic advertising partnerships. In fact, according to a recent Merkle survey, 76 percent of CPG brands plan to contribute to non-endemic spending, further highlighting the value in setting the right strategy.

“Retail media networks have already made their mark on the industry, and the integration of non-endemic advertiser partnerships will only further accelerate this growth,” said Janine Flaccavento, senior vice president, media services, Merkle. “Retailers and brands alike should be prioritizing these relationships, since they have huge potential to accelerate bottom line growth. By utilizing the insights in our playbook, industry players will position themselves to create a ‘win-win-win’ situation for the retailer, NE advertiser, and, most importantly, customers.”

To learn more about the findings within the Non-endemic E-retail Playbook, download the full report here.

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkle.com.

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