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Capabilities

Our industry-leading services and solutions transform customer experiences – and business as we know it.


  • Consulting & Business Operations

    Learn how you can meet and exceed rapidly shifting customer expectations through organizational transformation.
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  • Experience & Product Design

    Root every decision in data and create better experiences that reimagine your offerings, content strategy, and more.
    Learn more
  • Engagement & Loyalty

    Our capabilities across engagement and CRM connect with customers at every stage in their journey.
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  • Platforms & Engineering

    Engineer the future of CX, from cloud strategy and architecture to commerce, content platforms, and CDPs.
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  • Analytics & Insights

    Overcome foundational barriers and unlock deeper insights that benefit your entire organization.
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  • Merkury

    Put the power of identity in your hands and realize the full value of your data with Merkury for Enterprise.
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  • GenCX

    Get guidance to design and activate better customer experiences from our proprietary AI tool.
    Learn more
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Merkle is a data broker under Texas law. To conduct business in Texas, a data broker must register with the Texas Secretary of State (Texas SOS). Information about data broker registrants is available on the Texas SOS website.

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