IP Experienced_Lead Analyst_Qualtrics
Ugam, a Merkle company, is a leading analytics and technology services company. Our customer-centric approach delivers impactful business results for large corporations by leveraging data, technology, and expertise. We consistently deliver superior, impactful results through the right blend of human intelligence and AI. With 3600+ people spread across locations worldwide, we successfully deploy our services to create success stories across industries like Retail & Consumer Brands, High Tech, BFSI, Distribution, and Market Research & Consulting. Over the past 21 years, Ugam has been recognized by several firms including Forrester and Gartner, named the No.1 data science company in India by Analytics Insight, and certified as a Great Place to Work. The name Ugam comes from the ancient Sanskrit language and means source or origin. Ugam seeks to be the source of solutions for the complex problems of retailers, brands and market research firms worldwide. The name signifies the companys position as a pioneer in the market for data and analytics, and the source of relevant actionable insights for clients.
Looking for 6 to 10 years of total experience, with some experience in the Market Research (MR) domain highly preferred.
This person will act as an Implementation Consultant and will serve as Subject Matter Expert (SME) for the Clients thus helping them plan, execute & implement their Internal (Employee Experience) & External (Customer Experience) Surveys. This person will ensure that the timelines for the projects & the objectives set by our Clients are always met.
Be the front-facing and single point of contact from Ugam to lead the Implementation
Design and document functional and technical requirements and help scope projects by understanding timelines and deliverables
Solve complex technical implementations both independently and in a team environment
Train end-clients on specific use cases and new aspects of the Experience Management (XM) Platform and related solutions
Review the final solution from the clients’ best practices perspective and provide recommendation for efficient implementation of solutions
Monitor and review progress for timely implementation of all programs/projects
Continually adapt and develop product knowledge and learn new technologies
Be a key contributor to the growth of the relationship for Ugam with the client
Overall experience of 6+ years with prior experience/exposure to Market Research domain preferred
Technical bend of mind - prior experience in Implementation of Software/Technical Products
Excellent Communication skills - prior experience in Client Communication (both written as well as verbal)
The person should have a Solutioning mindset
Working in Client Time zones i.e EST/CST/MST/PST is a Must
Any Graduate or Masters (IT & CS)/Business degree
Knowledge of Survey Programming (SP) tools like Askia, ConfirmIT, Decipher, Dimension or any other is preferable.
Client Handling & Project Management, specifically supporting the European & US geographies is highly preferred.