Merkle Response Management Group (Merkle RMG), a subsidiary of Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has been selected by the Sierra Club to oversee all aspects of the environmental nonprofit’s direct mail donation processing. Merkle RMG is now actively providing these services to the national grassroots organization, which works to advance climate solutions and ensure all people have access to a healthy environment.
“After conducting a formal RFP, the Sierra Club found that Merkle RMG had the most comprehensive suite of services in the industry,” said Dan Olinger, senior director of membership retention at the Sierra Club. “From our first conversation with Merkle RMG, it was apparent that not only were they leaders in their field, but they also genuinely cared about our organization and mission.”
Olinger added, “Merkle RMG made us feel comfortable with their implementation process, and the decision to partner with them was easy. Their roster of over 210 nonprofits is impressive, and their track record of exceptional operational delivery—combined with outstanding customer service—were all important elements in our decision-making process.”
Under this strategic partnership, Merkle RMG delivers caging, scanning and imaging, data capture, and exceptions services in a single integrated donation processing solution that supports the Sierra Club’s direct mail fundraising. By allowing the Sierra Club to confidently outsource these critical processes, Merkle RMG enables the nonprofit to focus on its mission while ensuring efficiency and security in its fundraising operations.
“Merkle RMG is proud to partner with an impactful organization like the Sierra Club, and we welcome the opportunity to support its tireless work to protect our planet’s natural resources,” said Merkle RMG President, Kent Grove. “Our relationship with the Sierra Club is built on transparency and frequent, proactive communication. This has already resulted in a smooth and efficient implementation, and it sets a solid foundation for exceptional service delivery, superior customer support, and an elevated donor experience for years to come.”
Following a successful onboarding and implementation earlier this year, Merkle RMG’s dedicated account management team continues to support the nonprofit’s day-to-day needs. At the same time, it remains focused on applying best practices to effectively support the Sierra Club’s strategic objectives.