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Merkle Publishes It Only Looks Like Magic Analytics Book

July 2, 2013
Columbia, MD

Merkle (www.merkle.com), a leading customer relationship marketing (CRM) firm and the nation’s largest privately held agency, today announced the availability of a new book, It Only Looks Like Magic, written by members of the analytics group at Merkle. In a world where customer centric organizations have the marketing edge, advanced analytics is the driving force behind customer experiences. This book reveals how to work with data and technology to power real-time personalized marketing.

Big data technology and customer centric digital analytics are changing the way marketers are and can interact with audiences. While the need for advanced analytics is evolving and advancing rapidly, organizations that can harness the power of analytics can move ahead of their competition. It Only Looks Like Magic focuses on how to create a 360-degree view of the customer by integrating online and offline data; how to gather knowledge to reach the target audiences at the right time; how to monetize insights and customer segments and how to allocate marketing budgets by accurately attributing marketing successes across multiple customer touch points.

“Our book is written by analytic professionals for analytic professionals. We focus on best practices, real-world examples and provide the tools and technologies around how to handle the data and leverage it in a way that can help marketers make better decisions,” said Jennifer Veesenmeyer, vice president, Merkle. “The book’s purpose is to enlighten analytical minds to the power of a fully coordinated effort to use multichannel data to drive insights, measurement and decisioning that create optimal outcomes.”

“As leader of Merkle’s world-class team of 300 advanced-degreed statisticians and data scientists, I am incredibly proud of the work that this team has done in It Only Looks Like Magic.  This is a testament to the power and importance of analytics in customer centricity and underscores that big data is not new to us at Merkle, it is part of our DNA,” said Zhengda “Z” Shen, executive vice president, Merkle. “Together, our data scientists, statisticians, and quantitative gurus have written this book for analysts to enable them with the tools of making the promise of big data a reality.”

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organisations have partnered with Merkle to maximise the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalised marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 13,000+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkle.com.

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