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Merkle Names Josh Sinel General Manager, Social Practice

July 22, 2013
Columbia, MD

Merkle (www.merkle.com), a leading customer relationship marketing (CRM) firm and the nation’s largest privately held agency, today announced the appointment of Josh Sinel as vice president, general manager of Merkle’s social practice. In this role, Sinel will focus on expanding Merkle’s social practice and aligning the social offerings with Merkle’s best-in-class data, technology and analytics.

Sinel has over 20 years’ experience developing and managing digital technology platforms for the use of online community management and social media. Prior to joining Merkle, Sinel founded the first company to offer online community management, Blue Barn Interactive, in 1996. This organization later expanded to become a full-service digital agency that designed and built social-driven enterprise level websites. In 2003, Sinel then developed Kaava Corporation, the first company to offer a technology platform for performing deep quantitative and qualitative consumer research across social media. In these roles, Sinel worked with companies such as American Express, IBM, Kodak, Microsoft and Volvo.

As leader of Merkle’s social practice, Sinel will leverage and grow the Social Amp platform to enhance the onsite social experiences for our clients’ customers. Social Amp continues to be a recognized authority in Facebook Open Graph marketing, whose solution allows companies to engage customers on their sites and generate ROI beyond “likes” with page views, upstream social network referral traffic and social conversations.  Sinel and his team will bring the power of social data across the social landscape and create personalized social programs which will deliver  truly unique customer experiences and Connected CRM™.

 “While the social platforms and mediums continue to evolve, brands and their customers continue to engage and interact online. Merkle’s technology and data expertise along with innovation gives us the unique ability to enhance those online interactions,” said Sinel. “With Merkle’s entrepreneurial spirit, I have come to the perfect place where there is a lot of excitement and emphasis on building something great. Being an entrepreneur by nature, it is a natural next step for me to join the Merkle team.”

“Josh Sinel has a proven track record of success in growing and developing technology organizations rooted in social media,” said Craig Dempster, EVP, CMO, customer experience group leader, Merkle. “His experiences and past innovations make Josh best suited to help our clients deliver personalized customer experiences online. This leadership appointment supports Merkle’s ongoing strategy to expand its capabilities in the area of digital marketing to further strengthen its Connected CRM™ approach.”


About Merkle

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organisations have partnered with Merkle to maximise the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalised marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 13,000+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkle.com.

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