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Client Service Director

Location: Stockholm or Gothenburg, .
Company Description:

We are Merkle Sweden - part of Merkle Northern Europe. Merkle is a leader in data-driven customer experience management (CXM), and we help the world's best brands deliver unique, personalized customer experiences across channels and devices. We provide expertise in digital analytics, customer experience strategy and consulting, user experience design, CRM, data management, commerce, content management systems (CMS), adtech and martech. We are part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

Our Swedish Business team is now looking for a senior Client Service Director to join our journey and to help us grow.

Job Description:

We are a global agency, so your role will have a broad, diverse set of responsibilities within a dynamic and fast-paced environment.

As a Client Service Director, you have a responsibility to grow existing clients as well as bring in new ones. You will be focusing on client needs and growth, KPIs, and identifying new business opportunities by presenting relevant Merkle offerings. You will also be responsible of the commercial client aspects, including contracts, pricing, profitability, internal revenues, and forecasting.

  • You have at least 3 - 5 years of experience in similar positions.
  • You have a solid experience and understanding of CXM offerings.
  • You have experience in managing large digital and technically complex projects and in agile development.
  • You have an interest in and good insight into technology, business and not least people.
  • You are client-focused and have the ability to interpret and understand client needs.
  • You have experience of leading end-to-end presales /RFP responses/ pitch processes.
  • You have strong problem-solving skills, demonstrating proactivity to manage day to day challenges.
  • You find it exciting to lead a customer team, you manage to bring out the best in others, know when to delegate responsibility and when to take charge yourself.
Additional Information:

Some of the Perks We Offer

  • Friendly, knowledgeable colleagues who like to share their knowledge.
  • The flexibility and best of both worlds – to work from home and from the office.
  • Possibility to work with multinational companies in a number of different industries, meaning you get a wide range of experience.
  • Working for a certified reseller of several Google Marketing Platform products and working closely with Google in Sweden, England, Ireland, and the United States. Merkle is the biggest player in the Nordics (and globally!) when it comes to Google Analytics 360.
  • Continuous personal development.
  • The chance to grow both within your area of specialty and within dentsu, the global network Merkle is a part of.

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of Merkle – we would love to hear from you.

The position is full-time with permanent employment and located at our Stockholm or Gothenburg office. If you have any questions, please contact our recruitment specialist Emma at [email protected] There is no application deadline, finding the right candidate is more important to us than a speedy process. We remove the job-ad when filling the position.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.