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Senior Quality Assurance Specialist

Location: Chicago, Illinois.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.

The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

Job Description:

The successful Quality Assurance Specialist candidate reports to the QA Team Lead and will have solid experience with testing web sites in various browsers and possess the ability to cross train and mentor other team members on best practices, methods and use of proprietary internal tools. Day-to-day you will be assigned to multiple projects within a Business Unit. The QA Specialist will be an active contributor in a collaborative team environment, and passionate about the quality of our work, our clients, and our culture.

Description & Responsibilities:

  • Run functional tests, identify defects, enter bugs into tracking system and validate bug fixes
  • Manage the QA process for project teams
  • Perform API testing
  • Assist QA team members in remote offices, and provide them proper information/instructions to do their QA tasks
  • Assist in data validation testing and work with project leadership
  • Develop test plans and test cases
  • Monitor project compliance to standards, guidelines, and requirements
  • Generate QA testing estimates
  • Verify that project documentation is sufficiently detailed to support development of QA materials
  • Assist in the coordination of appropriate test environments, equipment, etc. as needed
  • Perform integration, functionality, system, regression, acceptance testing using manual methods and testing tools
  • Perform database verification
  • Detailed verification of product content and presentation
  • Continually search out new technologies and processes to improve QA functions
  • Some administration of testing and QA tools
  • Training and mentoring others in the use of testing and QA tools and processes
  • 4+ years of experience in the following:
    • Formal software test methods and Quality Assurance programs
    • API Testing
    • SQL experience via command line and/or GUI interface
    • Preparation of formal test plans, test cases and bug reporting
    • Formal testing techniques such as regression, integration, usability, etc.
    • Testing experience in latest desktop and mobile browsers
  • Experience with bug tracking tools such as Jira
  • Experience creating test plans
  • Experience using test case management tools such as TestRail
  • Agile / SCRUM Experience is a plus
  • Familiarity Navigating SQL
Additional Information:


  • Career Advocacy framework centered around our desire to promote from within
  • Robust holiday schedule
  • The Flexible Time Off (FTO) plan is designed for our employees to  balance work and life while maintaining well-being. Instead of accruing time off, each employee is afforded flexibility, working with their manager and team, to take regular planned FTO as needed.
  • dentsu University training resources inclusive of all LinkedIn’s training inventory on hard & soft skills both related and unrelated to your role.
  • 16-week 100% paid paternal, caregiver, and military leave
  • Health, vision, dental, HSA, 401(k), and more

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology.

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

The anticipated salary range for this position is $59,475k - $91,900k. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/  



More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.