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Senior Account Manager

Location: Pittsburgh, Pennsylvania.
Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description:

The Senior Account Manager plays a pivotal role in maintaining client satisfaction and loyalty by providing exceptional services and value to our clients. This role is responsible for the day-to-day execution of client programs and is the direct liaison between the internal departments and the client (i.e., the Quarterback).  It also supports the organization’s strategic, tactical and support functions (campaign management, technology, analytics) in order to achieve the client and company objectives.  Account Management team members have the opportunity to directly impact client satisfaction, and are an integral member of our team.  Reporting to the Group Account Director, your areas of focus will include:

Key Responsibilities

  • Serve as the primary conduit between the client and Merkle business/support teams
  • Accountable for setting internal communication plans/methodology
  • Responsible for the collection of campaign requirements, working with marketing teams to design the most effective campaigns possible
  • Contribute to marketing strategies, testing, and execution of client programs
  • Coordinate and manage internal and external client meetings; responsible for daily communication with key client contacts
  • Collaborate with external 3rd party channel partners
  • Ensure timeliness and quality of client deliverables to include campaign counts, reports, change requests and proposals
  • Manage and execute the campaign process both internally and with external partners
  • Maintain campaign matrix, review tactical assets for accuracy, and provide to the client campaign recommendations from Merkle teams and experts, including email deliverability
  • Serve as primary point of contact for error resolution  
  • Improve upon existing processes
  • Effectively lead and motivate internal team to produce best in class work
  • Foster a collaborative, energized internal dynamic team
  • Bachelor’s degree required
  • 4-8 years of client services/account management in a direct marketing agency or a combination of agency/client side experience
  • Campaign management / oversight experience required
  • Experience in Direct Mail and Email execution strongly desired
  • Financial Services experience strongly preferred
  • Strong project management, interpersonal, and negotiation skills
  • Analytically minded, specifically comfortable with data, response metrics and trends
  • Proven experience managing client relationships and effectively problem solving; ability to analyze problems and produce a viable solution
  • Ability to multi-task and work well in a fast changing environment
Additional Information:

All your information will be kept confidential according to EEO guidelines. This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

More Information:

Graduate Opportunities: Whether you're still studying, recently graduated or are already working and fancy a career hop, we could have a perfect opportunity for you.
Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.