Raiffeisen Schweiz – new app for MemberPlus

Efficient app enables the fast checking of special ski pass offers for Raiffeisen Schweiz customers

At a glance

  1. 01The challengeDigitalised processes at the ticket offices of the ski lifts
  2. 02Our approachQuick, easy and secure validation of ski passes
  3. 03The resultTicket and voucher check via Android- und iOS App
RAIFFEISENCreated with Sketch.
  • Sector

    • Financial services
  • Disciplines

    • Conception
    • Technical implementation
    • Agile workflow
  • Year

    • 2017/2018
  • Tech Stack

    • Android
    • iOS
    • Laravel (PHP)
  • Services

    • Mobile Apps

The challenge

Raiffeisen is Switzerland’s third biggest banking group and the leading bank in retail business. Raiffeisen Schweiz has exclusive offers for members of the MemberPlus customer programme – including one-day ski passes at a reduced price.

Until now there has been no digitalised processfor checking the printed out ski pass vouchers at the ticket offices of the ski lifts. The passes are first checked manually and are then validated. This leads to long waiting times and high administrative costs. In collaboration with Raiffeisen, we wish to resolve these issues. We support our customers with the conception and technical implementation of a suitable mobile business app.

Our approach

Our aim is to achieve a quick, easy and secure validation of ski passes.

Merkle has created an app “from scratch” in a very close collaboration with Raiffeisen Schweiz’s in-house programmers. The app has been developed for both iOS and for Android; the back end is put in charge of controlling it on Laravel (PHP).

The project method is agile: After a few quick sprints, the app undergoes a review discussion by the customer (marketing). This means all participants can react flexibly to changes and improvements.

New app enables fast and efficient control of ski ticket vouchers.

Quick, safe and digital process of validating tickets and vouchers.

The new Android- and iOS app enables the barcodes on the vouchers for one-day ski passes to be checked quickly and easily. Via a QR code, the staff can authorise themselves to use the app in order to check the vouchers with a barcode scanner.
Raiffeisen  RCH Scanner

More efficiency for skiers and ski lift operators.

There are a number of advantages both for ski pass users and for ski lift operators, such as: shorter waiting times for customers, a more efficient process, as no manual input is required, an environmentally friendly process, as ski lift operators can do away with paper.

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Your contacts at Merkle: Tobias Hollritt for Switzerland, David Haunold for Austria and Benjamin Quitter for Germany