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Sitecore Support Engineer

Location: Mabalacat, Central Luzon.
Company Description:

Merkle is the strong combination of local and global. We are 30 colleagues in the Philippines that are part of the Merkle Northern Europe Cluster consisting of 700+ colleagues whom you will work along and closely with.

Merkle is a worldwide organization with more than 11,000 people. We are also part of dentsu – a global agency network with more than 46,000 dedicated employees in 145 markets. But size isn’t everything. At Merkle, our mission is to help our clients provide their customers with the best experiences possible. More than anything, this requires skills, passion, and cooperation.

Merkle is a leader in data-driven customer experience management (CXM), and we deliver unique, personalized customer experiences across channels and devices. We provide expertise in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), adtech and martech platforms.  

Feel the spirit – and be part of it

We are a great bunch of dedicated people here in the Philippines, and surely Merkle means something different to everyone. There’s room for you to be yourself and to grow while being part of a culture and a spirit very dear to us. In fact, we try our best to take good care of each other, our clients, and the world around us. If you like the sound of succeeding with your close colleagues, the teams you join, the solutions you make, and the clients you work for, then you’ll love …

  • This great workplace in Central Luzon
  • The opportunity to have a hybrid work model – the combination of onsite (60%) and remote work (40%)
  • A fun, diverse workday with lots of challenges.
  • The sweetest and most talented colleagues in the industry.
  • Delicious dinner served every day – for free.
  • Snacks + unlimited brewed coffee imported from Batangas and Benguet.
  • Two weeks paid vacation yearly.
  • Pizza Friday’s, employee reward system, wedding assistance, cool parties and events.
Job Description:

In this role, you will work in a larger multi-year program, where Merkle provides an end-to-end service center to build and run multiple solutions for an international multi-brand gardening equipment manufacturer.

The majority of work will come from continuous enhancements, improvements, incident management and resolution (bug fixes and service requests), and maintenance work. Next to Sitecore, the client also runs SFCC, Magnolia CMS, and other solutions which are connected via an enterprise service bus based on Azure Technologies.

This role will mainly focus on the support and maintenance of the Sitecore platform. The successful candidate will join an international multi-skilled team founded on customer centricity and pro-activeness.

Your job responsibilities are listed below: 

  • Responsible for the analysis and resolution of support tickets via ServiceNow
  • Maintenance of the CI/CD pipeline in accordance with the overall development guidelines
  • Debugging issues and performing complex code/config changes to ensure resolution
  • Perform root cause analysis on recurring issues
  • Supporting clients with technical know-how
  • Collaborate with an international team 
  • Coordinates feature requests, pull requests, bugs in modules, issues, or other topics with other supporters and developers
  • Responsible to build/maintain technical and training materials in central repository
  • Perform or support the required regression testing


Job requirement

  • Working hours according to CET time zone 
  • You will be a part of a team that is required to react 24/7. Thus, you will be a part of a rotation agreement

We expect you to confidently tick these boxes:

  • Relevant educational background
  • 5+ years of experience working with Sitecore Experience Platform
  • Excellent verbal and written communication skills in English in order to secure clear communication with both the client and internal personnel (tech and non-tech)
  • Ability to gather data, analyze, propose actions and solutions and report to direct management
  • Demonstrated experience developing solutions with C# / .NET
  • Good understanding of REST / Web APIs principles, JSON, XML
  • Advanced skills in analyzing, crafting, developing, implementing, and maintaining application code in a variety of contexts
  • Demonstrated debugging skills
  • Demonstrated experience with Unit testing practices and methodologies
  • DevOps - CI/CD tools and systems
  • Familiarity with Agile and Scrum development processes

Desirable experience

  • Experience with Azure Pipelines
  • Experience with Sitecore TDS
  • Sitecore .NET Developer Certification (V9/10) preferred
  • Experience working with SOLR, xDB and XConnect
  • Experience working with Containers, Docker/Sitecore AKS
  • Experience with PowerShell
Additional Information:

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of Merkle – we would love to hear from you.

Please send us your CV or an updated LinkedIn profile. 

There is no application deadline, finding the right candidate is more important to us than a speedy process. We remove the job-ad when filling the position.  

For questions regarding the position, please contact Anna Lynge, Talent Acquisition Manager on mail: [email protected]

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

Students & Recent Graduates: Start your career at Merkle and get on the path to success.

Experienced Hires: Leverage your expertise, challenge the status quo and grow your career at Merkle.