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Senior Account Manager

Location: London, England.
Company Description:

The Agency

We are Merkle B2B, one of the biggest and most successful B2B agencies in the world, and further part of the incredible Merkle and Dentsu parent groups. Since our establishment as a global end-to-ned, best-in-class B2B agency, we are growing at a rapid and exciting pace. You will be joining a team of over 1,000 B2B specialists globally, acting as agency of record for some of the biggest and most exciting B2B brands in the world where we provide service across our many practice areas, including Media, Creative, Insights and more. But don’t just take our word for it – we’ve recently won The Drum’s Best Large B2B agency award.

At MB2B, we are determined to be the best - and we know that only comes from having the best people on our teams. So, as we progress and develop as a company, you will too. Within our fast growing network, there’s plenty of opportunity to develop your skillset through market-leading training schemes, including our proprietary Merkle University courses. You’ll be encouraged to be curious, to share new ideas and to be innovative and bold – we believe great ideas should come from everyone in the team. To that end we’re also actively engaged in ensuring DEI is at the heart of what we think, say and do. We work as part of the many pillars within our global and local DEI group - and strongly encourage all of our teams to be actively involved here too.

In exchange for your contribution to our award-winning company, we make sure you’ll find the right work-life balance - mental wellness is incredibly important to us so we ensure everyone takes advantage of their generous holiday allowance as well as several additional Wellness Days each year - additional days off which are enjoyed by everyone within the Dentsu group. We know right now that the ability to work remotely is as important as the ability to come together f2f as a team and agency, so we have enabled each team to build bespoke charters to identify the rhythm and cadence of when it will add value to be in the office collaborating round a table and when it’s useful to work from where suits you – all with the goal of driving success for our clients, our teams and our agency in the smartest ways possible. We’re really proud of our company values and culture, and we want you to feel fully part of that fantastic community, something we celebrate in our regular company and team socials.

Job Description:

The Role

We have a rare and exciting opening for a Senior Account Manager (SAM) to join our team here at Merkle working with a prestigious automotive client.  Reporting directly into the Client Service Director you will be a key player in our team and will be the main go-to person for the client and other agencies.  

Life as a Senior Account Manager at Merkle 

As a Senior Account Manager at Merkle, it will be your responsibility to ensure operational and strategic excellence is maintained across all areas of the account; including database management, campaign delivery, email management and reporting analysis.  As such you will be working closely with key client stakeholders to ensure that key milestones are achieved i.e. approval of briefs, copy and assets. 

You will also work closely with the Client Service Director on strategic projects and discussions and ensure that the overall client strategic vision is supported by the campaign activity.  As part of this you will be working with the Data Insight team to understand key learnings and ensure that these are applied within the campaign targeting. You will have financial responsibility, including management of financial KPIs and margins, and management of SLAs and reporting

Pending a return to the office, the role will sometimes require you to travel and work onsite at the client based in Milton Keynes

A few of the benefits

Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too

·      Career development through Dentsu University and other tools; with access to courses, textbooks and mentorship

·      Private Medical Insurance, Company Pension, life insurance and other corporate benefits

·      A selection of other benefits including ability to buy additional holiday, season ticket loan and 2 volunteer days 

·      A selection of other industry standard benefits

Diversity & Inclusion 

At Merkle, we believe that a diverse and inclusive environment improves us as a community and as a business. We want to foster an environment of growth, where ideas and contributions are actively encouraged. We need this culture of courage to continue to thrive in our fast-paced industry.

We have created seven Diversity and Inclusion Pillars. Each pillar is made up of a community of members who serve as role models and spread a message of inclusion throughout our global workplace. Pillar members are responsible for planning initiatives, events and training, along with championing change within our business. These pillars are Gender, Ethnicity, Mental Health, Religion, Disability, LGBT+, Parents & Carers.

Merkle is a place that embraces differences of opinion. To be an advocate for real change we really encourage applications from women, candidates with disabilities and Black, Asian and Minority Ethnic (BAME) candidates as we recognise that these groups are currently underrepresented in our marketing/technology industry.


What we are looking for in you

·    We anticipate the suitable candidate will possess circa 4+ years’ experience working in a digital/CRM/Data agency or client-side experience with thorough knowledge of databases and data driven marketing, campaign delivery and managing end to end CRM programs 

·    Experience of managing commercials; working to agreed/scoped budgets & resource levels

·    Proven ability to understand marketing strategy and be able to work with the Client Service Director to ensure that this can be delivered through the customer communication programs

·    Ability to work closely with both the Data Intelligence and Customer Strategy teams, understanding the value of data analytics, including customer segmentation and modelling, with a particular emphasis on automotive marketing

·    Excellent interpersonal skills with the ability to gain gravitas with the client early on and act as the face of Merkle onsite

·    A team player with the ability to balance client priorities with agency commercials

·    Automotive experience would be an advantage, but not essential

Additional Information:

To Apply

To apply for this role, please click the apply now button where you will be redirected to our careers site to complete a few further details.

At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

More Information:

Our Culture: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

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