The purpose of this role is to create functional solutions for specific verticals supporting solution architectures for systems and platforms ensuring all relevant options are explored for time, cost and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and the delivery of the specific vertical and shepherd it through the relevant governance.

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world, with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

Merkle is proud to be Salesforce #1 Salesforce global agency partner, having been voted partner of the year 5 times in our recent history. As a summit partner, we’ve implemented more than 2,000 solutions across all clouds. We have over 1,500 professionals worldwide and have over 8,500 certifications across the Salesforce product suite.

We're relaunching our Salesforce Practice in Australia — and we’re looking for an exceptional Salesforce Practice Functional Director to help shape its future as the technology landscape continues to evolve at a rapidly changing pace.

As part of a leading digital agency, our current Salesforce team blends creativity, CX thinking, and technical excellence. We need a passionate, people-first leader to guide our functional consultants, elevate delivery quality, and drive real business outcomes for our clients.

What You’ll Do:

• Lead and grow a team of Salesforce functional consultants across multiple clouds (e.g. Sales, Service, Experience, Data).
• Act as the strategic functional lead across key client engagements, ensuring design excellence and client satisfaction.
• Partner with the Salesforce executive team and internal stakeholders to define value propositions and go-to-market offerings.
• Help shape recruitment, mentoring, and capability uplift strategies across the practice.
• Translate business needs into scalable Salesforce solutions—and bring the best of our creative agency DNA into every engagement.

What You Bring:

• Proven experience in Salesforce consulting—ideally in a leadership or principal functional role.
• Expertise across multiple Salesforce clouds, with deep knowledge of at least one (Sales, Service, Experience, or Marketing).
• A passion for mentoring, coaching and uplifting teams—not just managing.
• Strong client engagement skills, from pre-sales through delivery.
• Salesforce certifications, from Associate to Administration levels.

Why Join Us?

• Shape something new: Be a key player in rebuilding a Salesforce practice with full leadership support. This isn’t just another role—it’s a platform to make your mark and build something lasting.
• Agency + Salesforce = Unique: Collaborate with strategists, creatives, and technologists to deliver standout and ground-breaking solutions including new fields such as data and AI.
• Flexible and empowering: work when and where you're at your best, with our ‘Be the Best You’ policy — plus a $250 contribution toward your home office setup.
• Unplug, recharge and give something back: Enjoy 5 weeks annual leave after 2 years, 3 company-wide wellness days each year and be part of our annual whole-company volunteering event, One Day for Change.

Sound like you?
Apply now or reach out directly for a confidential conversation. Let’s redefine what a Salesforce partner can look like—together.

#LI-JW2

#MerkleAU