As a Senior CXM Technology Consultant, you will play a pivotal role in designing and implementing comprehensive CXM architectures. With a strong emphasis on Martech, content management, CMS platforms, and pre-sales activities, you will enable organizations to deliver seamless, personalized, and scalable customer experiences.  

Key Responsibilities:  

• CXM Architecture: Define and implement overarching CXM architectures that seamlessly connect systems, data, and processes to create cohesive customer journeys.  

• Content Management Expertise: Architect and integrate solutions for effective content management, ensuring personalized, dynamic, and channel-optimized delivery across touchpoints.  

• Martech Integration: Leverage your expertise in Martech stacks, ensuring interoperability between CDP, analytics & decisioning, marketing automation, and messaging platforms to support personalized marketing at scale.  

• Consultative Selling & Pre-Sales Support: Engage with potential clients to understand their challenges, collaborate with sales teams to develop and deliver compelling pitches and most importantly act as a trusted advisor, showcasing how Merkle’s expertise and solutions address client-specific business goals.  

• Collaboration Across Teams: Act as a bridge between technical and non-technical teams, collaborating with developers, designers, and business stakeholders to ensure that CXM strategies align with overall objectives.  

• Innovation & Vision: Stay at the forefront of emerging trends in CXM, Martech, and commerce to identify opportunities for growth and improvement.  

Qualifications:  

• Proven track record in CXM architecture, content management systems, and commerce platforms. In depth knowledge of Marketing Automation solutions is a pré.  

• Strong analytical and problem-solving skills with a focus on creating scalable, customer-centric solutions.  

• Deep understanding of enterprise architecture in relation to CXM, data-driven personalization, and omnichannel strategies.  

• Proven expertise in consultative selling, pitching, and pre-sales activities, with a track record of winning business through client engagement.  

• Expertise in leading technologies such as Salesforce, Adobe Experience Cloud, Sitecore, or similar platforms.  

• Expertise in CMS platforms such as Optimizely, Magnolia. (Also open to all others)  

• Experience with commerce architecture and implementation is a plus 

• Excellent communication skills to convey complex architectural concepts to diverse stakeholders.  

Benefits:  

• Join a global leader in customer experience management, working with world-class brands.  

• Be part of a collaborative, innovative environment where your ideas drive meaningful change.  

• Access to the latest technologies and training opportunities  

• Competitive salary and benefits package.  
   

Where Will You Work? 
At our office, you'll find professionals with diverse backgrounds and specializations. We love to look beyond our own niches and strive to make the impossible possible. We believe that the parties, room for initiative, and good vibes make Merkle great. We don’t like shady stuff, but we do like a good atmosphere. 

We encourage all qualified candidates to apply, even if you don't meet every single requirement. We are committed to building a diverse and inclusive team and encourage applications from women and underrepresented groups. 

Diversity and Inclusion 
At dentsu we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. 

 
About merkle: 
Merkle, a dentsu company, powers the experience economy. For over 35 years, Merkle has placed people at the heart of its digital business transformation approach. As the only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Recognized as a "Leader" by top industry analysts in categories such as digital transformation, commerce, experience design, engineering, technology integration, digital marketing, data science, CRM, loyalty, and customer data management, Merkle operates in 30+ countries with over 16,000 employees. In the Netherlands, more than 150 Merkle employees work with clients like ASML, Albert Heijn, HEMA, Carglass, and Signify. Merkle Netherlands is a strategic partner of Google, Adobe, Salesforce, and Selligent. For more information, visit www.merkle.com. 

 
Contact: 
We look forward to receiving your application for any questions, please contact the TA in charge of this role: Thomas Holley, Talent Acquisition Partner, EMEA, NE by email at: Thomas.holley@dentsu.com . #LI-MERKLE #LI-Onsite #LI-TH2