SAP Customer Experience

Customer proximity and success with SAP Customer Experience, Commerce, Customer Experience Marketing Cloud and Cloud for Sales

Strong partners for multichannel excellence

Since 2005, Merkle and SAP Customer Experience have been working closely and successfully together. The digital transformation increases the importance and value of integrated e-commerce solutions. By assisting our B2B and B2C Commerce customers through the entire digitalisation process, together with SAP Customer Experience we establish the foundations for a successful, digital transformation.

With 60 implemented SAP Customer Experience projects Merkle has the status of Silver Partner. We have accumulated our comprehensive know-how in SAP Customer Experience solutions through numerous user-focused projects. Show your products in the best light and create an attractive and integrated customer experience in all channels – with the solutions Commerce, Marketing, Sales, Service and Customer Data. The new SAP Commerce Cloud can now also be hosted in the SAP cloud and can therefore be optimally integrated into existing cloud environments.

  • SAP CX projects implemented

  • SAP CX experts

  • SAP CX certifications


Learn more about the partnership and our offering.

SAP Customer Experience solutions

SAP Customer Experience B2B Commerce

Thanks to the flexibility and functionality of SAP Customer Experience Commerce for B2B, your business customers have the possibility of purchasing in bulk. In addition, buyers receive self-service and account administration options.

SAP Customer Experience B2C Commerce

Strengthen your connection with your customers by enabling them to purchase quickly and conveniently. Your products are available anywhere at any time and an attractive layout enhances your customer appeal.


With Gigya’s extension for SAP Customer Experience Commerce, you will turn your online visitors into regular and loyal customers.

SAP Customer Experience Marketing Cloud

Create real-time transparency through the effect of your marketing measures, enabling you to react quickly to changes, and pursue and grasp new business opportunities.

SAP Customer Experience Cloud for Sales

Control leads and opportunities, and obtain faster transactions and higher profits in sales.

SAP Customer Experience Cloud for Service

Make use of a collaborative omni-channel customer service solution and interact with your customers effectively in the channels of their choice.
SAP Silver Partner Badge
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SAP Customer Experience Virtual Days

With the CX Virtual Days, SAP is offered a 1.5-hour online event every week from May 27 to June 17, 2020, each week covering a topic from the SAP solution world. Watch the recording of our presentation together with Bossard now and discover how we built an integrated B2B portal on the basis of SAP Commerce Cloud.
Merkle engineering

A selection of our SAP Customer Experience projects

Are you interested in a fully integrated platform for multichannel sales?

Your contacts at Merkle: Tobias Hollritt for Switzerland, David Haunold for Austria and Benjamin Quitter for Germany