SAP CX INNOVATION DAY, HOSTED BY MERKLE
Come join us for a day filled with insights, networking, and innovation in the heart of Zurich
When
- 6th December 2023
When
1:30 pm - 7:00 pm
Where
SAP CX Innovation Day, Hosted by Merkle
We would like to invite you to an exclusive event filled with insights, networking, and innovation in the heart of Zurich: the SAP CX Innovation Day, hosted by Merkle. Â As one of the leading minds in CX and Digital Transformation, this is a great opportunity to share experiences, trends in CX and what to expect going into 2024.Â
Agenda
13:30 – 14.00 Welcome / Check InÂ
14.00 – 15.00 Keynote SpeechesÂ
- Merkle Chief Services Officer, Luis NunesÂ
- Trends in CX
- CX Commerce and SAP
- SAP Deputy Head of CX Advisory, Jeffrey Berridge
- CX Overview: Portfolio Updates and Enhancements
- 2024 Product RoadmapÂ
15.00 – 16.00 Roundtable Discussions, Adjacent RoomÂ
- Akeneo: PXM on the Journey to Success with SAPÂ
- Contentful:Â How to use composable content to drive omnichannel experiencesÂ
- Emarsys: From Marketing Cloud to Emarsys – a Transformation JourneyÂ
- Merkle: SAP B2B Thought Leaders – Trends and AnalysisÂ
- SAP: Intelligent Sales Cloud  Â
16.00. Coffee BreakÂ
16.30. Fireside Chat with Fortius Â
Fortius CEO, Max Mueller, sits down with Jens Lauer, Merkle Head of Platform Consulting, and Katrin Dias Assis, SAP CX Ecosystem Manager, for a Fireside Chat on the Digital Transformation undertaken by Fortius: where they were, where they are now, what they learned, and what is next. Â
17:15. Closing RemarksÂ
17:30. Networking and Apero
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