Come join us for a day filled with insights, networking, and innovation in the heart of Zurich


SAP CX Innovation Day, Hosted by Merkle

We would like to invite you to an exclusive event filled with insights, networking, and innovation in the heart of Zurich: the SAP CX Innovation Day, hosted by Merkle.  As one of the leading minds in CX and Digital Transformation, this is a great opportunity to share experiences, trends in CX and what to expect going into 2024. 


13:30 – 14.00 Welcome / Check In 

14.00 – 15.00 Keynote Speeches 

  • Merkle Chief Services Officer, Luis Nunes 
    • Trends in CX
    • CX Commerce and SAP
  • SAP Deputy Head of CX Advisory, Jeffrey Berridge
    • CX Overview: Portfolio Updates and Enhancements
    • 2024 Product Roadmap 

15.00 – 16.00 Roundtable Discussions, Adjacent Room 

  • Akeneo: PXM on the Journey to Success with SAP 
  • Contentful:  How to use composable content to drive omnichannel experiences 
  • Emarsys:  From Marketing Cloud to Emarsys – a Transformation Journey 
  • Merkle:  SAP B2B Thought Leaders – Trends and Analysis 
  • SAP:  Intelligent Sales Cloud    

16.00. Coffee Break 

16.30. Fireside Chat with Fortius  

Fortius CEO, Max Mueller, sits down with Jens Lauer, Merkle Head of Platform Consulting, and Katrin Dias Assis, SAP CX Ecosystem Manager, for a Fireside Chat on the Digital Transformation undertaken by Fortius:  where they were, where they are now, what they learned, and what is next.   

17:15. Closing Remarks 

17:30. Networking and Apero




To save your place at this unique event, please register by 30th November 2023

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