Salesforce Partnership

As the leading Salesforce agency within dentsu – the No. 1 agency partner in the Salesforce ecosystem and the largest Commerce Cloud partner globally – Merkle combines creativity and strategy with Salesforce’s technology stack to empower brands to get the most out of the platforms and bring their messages to life.

A Salesforce Consulting Partner since 2004, Merkle helps brands deliver relevant digital marketing strategies, quickly launch and scale customer-centric ecommerce solutions, sell smarter, provide a greater level of customer service, and grow their businesses from anywhere.

Our long and storied history with Salesforce includes recognition as:

• The No. 1 agency partner and a top-6 partner globally as part of dentsu
• The winner of three Salesforce Partner Innovation Awards for our work with national and global brands since 2019
• The only three-time Marketing Cloud Partner of the Year and winner of five Partner of the Year awards overall from Salesforce
• The agency with all of the Salesforce Marketing Cloud-focused Salesforce MVPs in North America and half of all Marketing Cloud MVPs globally
• The only agency listed on The Forrester Wave™: Salesforce Consulting Partners, Q2 2021
• Our Merkury identity resolution and data platform being the first to be fully integrated into Salesforce CDP
• One of the only partners with deep, cross-cloud expertise across every vertical

Expertise Across Every Salesforce Platform

The transformations that brands seek not only requires robust data and channel platforms, but also for those platforms to be integrated and communicate for a seamless customer experience. Our expertise lies in optimizing and bringing together every Salesforce cloud to help our clients get the most value out of their Salesforce investment. The breadth of our capabilities includes:

• Marketing Cloud, inclusive of Interaction Studio, Audience Studio, Social Studio, and Advertising Studio
• Commerce Cloud
• Salesforce CDP
• Sales Cloud
• Service Cloud
• Experience Cloud
• Dentsu’s proprietary Social Customer Service solution
• Mulesoft
• Tableau
• Datorama