Merkle leverages Salesforce Commerce Cloud to help brands personalize shopping experiences, create omnichannel fulfillment journeys, and build agile scalability. We develop value-driven, user-centric ecommerce sites to deliver exceptional shopping experiences from anywhere.
As the No. 1 agency partner globally with a 18-year Salesforce partnership, Merkle creates ecommerce solutions for both B2C and B2B brands that are focused on an easy-to-use site experience, engaging content, and functionality that drives convenience. Our teams dive deep into consumer data to build personal experiences based on behaviors and exceed expectations in the moments that matter most.
MORE ABOUT THIS SERVICEOur services include:
An ecommerce site is an essential component in the transaction mile of the customer journey, but connecting Commerce Cloud to the rest of your Salesforce stack is the best way optimize every interaction you have with a consumer. Merkle has the knowledge and capabilities to work across every Salesforce cloud for a 360-degree view of your customer that informs personalized messaging for every digital channel.
- Global SFCC implementations
- Omnichannel commerce strategy
- Marketplace and merchandising strategy
- UX strategy and design
- Third-party integration (EDI, punch-out, ERP, etc.)
- PIM, OMS, WMS, CPQ technology
- Site-performance optimization
- LINK cartridges
- Advanced analytics and data visualization
- Commerce business process modeling
- Customer lifecycle marketing
- Loyalty strategies
- 24/7 support and maintenance