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Power seamless commerce experiences across the customer journey.
500 +
global commerce associates
years building commerce solutions

Customers have transitioned their focus from how they buy, and from whom they buy, to demanding experiences that are smooth, simple, and easily accessible. Yet many brands still take an outdated engagement approach that separates those who shop online from those who buy in store.

Commerce isn’t just the final point of conversion, it’s the hub for customer engagement across all touchpoints in the customer journey. Knowing that customers can arrive at your brand via a multitude of channels, it’s critical that your messaging is connected through every interaction — capturing and centralizing your customer data to personalize the next shopping experience.

We blend data, strategy, creative content, and platform services to develop user-centric commerce solutions that create a cohesive, seamless experience for customers. And, we leverage the cross-channel expertise of our agency and network to devise strategies that drive deeper relationships — creating personalized interactions tailored to the location and the consumer.

The Forrester Wave™: Commerce Services, Q1 2021

Dentsu is named a Strong Performer in Forrester's newest evaluation of the top commerce services providers. Learn about why dentsu – powered by Merkle – is recognized for its strength in commerce strategy services, commerce platform development, and data, analytics, and content implementation services.

Download the Wave