James oversees the Merkle CRM & Loyalty Strategy and Insight practice, leading a team of 50+ strategists and data strategists who design and execute loyalty, CRM, service and promotional experiences that consumers invite into their lives. Through an innovative strategic approach designed to accelerate brand consumer interactions and fuel Identity, James’ team drives measurable business impact for Fortune 1000 brands.
Prior to Merkle, James led client strategy at Epsilon where he helped clients develop and execute data-driven, technology enabled marketing engines to drive growth, inspire engagement and engender loyalty.
James has over 20-years of experience in digital and data-driven marketing transformation and is a recognized industry thought leader highlighted by numerous public speaking engagements and in industry leading publications such as Ad Age, Digiday and eMarketer.
We're glad you're here. Based on where you appear to be visiting from, there might be an even more
relevant part of the Merkle website for you. Check out all of
our location and language options now,
or close this window to keep browsing.