As Vice President, Strategy & Insights at Merkle, Gina leads a team of world class strategists to help our clients achieve their most ambitious customer experience and loyalty objectives. Gina has over 15 years of experience in global consumer marketing and loyalty programs spanning industries including retail, consumer electronics, travel, QSR, and CPG. During her time at Merkle, Gina has led loyalty programs and consulted for brands like Clorox, American Airlines, Microsoft, and Starbucks in roles spanning project management, account management, and strategy. Prior to Merkle, Gina led loyalty initiatives at Expedia, including the global rollout of the Expedia Rewards program.
As a marketing thought leader, she is a regular contributor to publications like Loyalty360, Media Post, and Chief Marketer, sharing insights on this evolving industry. She holds Bachelors of Arts degrees in both Communications and English from Albion College.
Gina Fleck, Tristen Kendall-Barros |
Published on: Feb 13, 2020
The loyalty marketing landscape is quickly evolving, and customer demands are progressing even faster. Merkle’s 2020 Loyalty Barometer Report delves into consumer expectations of rewards and loyalty initiatives to help you stay ahead of the curve.
Gina Fleck |
Published on: Aug 13, 2019
In the past year, we’ve seen a number of brands enter partnerships as a means of offering new and exciting perks. We’re now seeing a perk that reduces friction in the customer experience in a partnership that is a strong fit for both companies.
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