MERKLE AOTEAROA & AWS

Merkle creates deeper customer relationships by reimagining contact centers

As part of the AWS Partner Network (APN), Merkle brings cloud-native expertise to contact center transformation on the Amazon Connect call center platform, connecting the dots so you can provide delightful experiences that are irresistibly personalised. Together, we help you know your customers and understand that every interaction with them is important.

We call this TX or Total Transformation — a win for all your customers.

Real Merkle Aotearoa Impact

150 +

Certified Professionals

450 +

Trained Professionals Globally

2,500 +

Data & Analytics Practitioners Globally

Modernize your engagement channels. Transform customer experiences.

At the center of driving your business is the need to deliver the total customer experience - personalized experiences across every interaction with your organization. Doing so requires modernizing your call center environment by bringing siloed engagement channels together to power deeply satisfying interactions and unlock all that’s possible.

Building your contact center environment on Amazon Connect provides an omnichannel platform that gives your business a critical foundation built on cloud technology with Voice & Chat, Conversational AI, and Machine Learning. With a partner that is big enough to deliver, but small enough to care, you can drive real change and see incredible results.