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Harnessing AI for Customer Sentiment, Product Content and Pricing Optimization

Original Presentation Date

Jan 30, 2020

Key Takeaways

  • How artificial intelligence can be applied to large volumes of unstructured digital data
  • How digital intelligence extends the consumer-brand information exchange, including: ​
    • Product Content: How to ensure customers have a consistent digital experience regardless of where they are exposed to the brand ​
    • Pricing Optimization: How to harness competitive data to determine how to price and promote a brand ​
    • Customer Sentiment: How to capture and categorize product reviews and social media mentions to inform brand strategy ​
  • How customer sentiment extends marketing measurement to shed light on both ‘how’ campaigns perform and ‘why'

Detailed Overview

The digital economy has changed how customers interact with a brand, presenting new opportunities to build valuable relationships with brands. To seize these opportunities, marketers must keep up with the rich information exchange customers now expect. Easier said than done, right?  ​

To establish competitive advantage, leading brands are turning to artificial intelligence (AI) and other advanced analytics techniques to build the next generation insights required to make business decisions in today’s digital economy. Join speakers from Ugam, a Merkle Company and Merkle for a webinar highlighting the key takeaways listed above.


Mihir Kittur

Co-Founder and Chief Commercial Officer

Scott Nuernberger

Analytics Solution Lead