The Evolving World of Omni-Channel Orchestration
For marketers, the ability to connect online and offline customer touchpoints and execute true omni-channel marketing strategies is relatively new to the scene.
A connected, omni-channel strategy requires that you can orchestrate your communications – phone, web, mobile, branch, etc. to meet the needs of today's consumers. The Pegasystems Customer Decision Hub (CDH) is the only product that can guarantee that the same offer, message or experience will be delivered in real-time.
Merkle has the largest and most experienced Pega CDH consulting practice in the world. We have 12 years of experience and proprietary implementation methodology that ensures success. Our results yield higher acquisition rates, increased retention, and higher lifetime value.