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2022 Customer Experience Imperatives: Deliver Customer Experiences to Drive Next-gen Loyalty

Original Presentation Date

Dec 01, 2022

Key Takeaways

In this webinar, we will discuss:

  • Drivers of long-term loyalty 
  • Why every brand needs to act like it’s DTC 
  • Consumer preference for familiar, comfortable experiences 
  • How to design loyalty that creates emotional connections 

Detailed Overview

When all the world’s a store, open 24/7, how do brands capture consumers and build long-term loyalty? They tell stories that resonate on both a practical and an emotional level, thinking beyond – and thinking bigger than – the moment of transaction. 

To succeed in loyalty for the next decade, marketers need to build a meaningful one-to-one relationship with each individual that entices both the head and the heart. By leveraging data-driven insights, brands can meet consumers where they are with responsive, intuitive experiences that evolve with the relationship. 

This is Part 3 of a three-part series.