Salesforce Partnership

As the leading Salesforce agency within dentsu – the No. 1 agency partner in the Salesforce ecosystem – Merkle combines creativity and strategy with Salesforce’s technology stack to empower brands to get the most out of the platforms and bring their messages to life.

A Salesforce Consulting Partner since 2004, Merkle helps brands deliver relevant digital marketing strategies, quickly launch and scale customer-centric ecommerce solutions, sell smarter, provide a greater level of customer service, and grow their businesses from anywhere.

Our long and storied history with Salesforce includes recognition as:

• The No. 1 agency partner and a top-6 partner globally as part of dentsu
• The winner of three Salesforce Partner Innovation Awards for our work with national and global brands
• The only three-time Marketing Cloud Partner of the Year
• Representing all of the Salesforce Marketing Cloud-focused Salesforce MVPs in North America and half of all Marketing Cloud MVPs globally
• The only company included in The Forrester Wave™: Salesforce Consulting Partners, Q2 2021 that is designated by Salesforce as an agency partner
• Our Merkury identity resolution and data platform being the first to be fully integrated into Salesforce CDP
• One of the only partners with deep, cross-cloud expertise across every verticle

Expertise Across Every Salesforce Platform

The transformations that brands seek not only requires robust data and channel platforms, but also for those platforms to be integrated and communicate for a seamless customer experience. Our expertise lies in optimizing and bringing together every Salesforce cloud to help our clients get the most value out of their Salesforce investment. The breadth of our capabilities includes:

• Marketing Cloud, inclusive of Interaction Studio, Audience Studio, Social Studio, and Advertising Studio 
• Commerce Cloud
• Salesforce CDP 
• Sales Cloud
• Service Cloud
• Experience Cloud
• Dentsu’s proprietary Social Customer Service solution
• Mulesoft
• Tableau
• Datorama

Deliver Bespoke Shopping Experiences with Salesforce Commerce Cloud & Merkle

With the power of unified data from the Salesforce ecosystem and Einstein AI, Salesforce Commerce Cloud allows brands to personalize engagements and fine-tune promotions & merchandising campaigns to deliver meaningful, one-to-one interactions with their customers.

As an award-winning, decades-long provider of Salesforce Commerce Cloud implementation services, Merkle Commerce has created multi-brand, multi-regional implementations that keeps customers coming back. Merkle Commerce has also developed key payment and social cartridges on Salesforce; our familiarity with AppExchange gives us the ability to leverage both custom development and cartridges to ensure that your site is cost-effective, scalable, and easily replicable.